Terms and Condition

ORCHID HOUSE KEEPING

TERMS OF USE


Please read the following carefully. IMPORTANT! These Terms of Use (“Terms”) govern your use and access of this website (the “Site”), our desktop applications (the “Apps”) and our services, including our Cleaning Services (collectively, the “Services”) which are owned, operated and provided by Orchid Housekeeping Ltd. (“Orchid”, “we”, “our”, “us”). Please read these Terms carefully before using our Site, Apps and Services. Any person who wishes to use our Site, Apps and Services must accept these Terms without change. By using our Site, Apps, and Services, you are indicating your acknowledgment and acceptance of these Terms and all related policies and guidelines of this Site, including our privacy policy (the “Privacy Policy”), as described in these Terms are incorporated by reference.


1. Modifications to Terms

We may change these Terms or any other policies or guidelines governing our Site, Apps and Services at any time in our sole discretion. Any changes will be effective upon the posting of the revisions on our Site. Your use of our Site, Apps and Services will be subject to the most current version of the Terms posted on our Site at the time of such use. Your continued use of our Site, Apps and Services after such changes are implemented constitutes your acknowledgment and acceptance of the changes. Please consult these Terms regularly. If you do not agree to any changes to these Terms, please immediately discontinue your use of our Site, Apps and Services.


2. Privacy Policy

Please click here to read and review our Privacy Policy available at: https://www.orchidhousekeeping.com/CleanApp/ PrivacyPolicy/ which describes our privacy policies and practices in detail, as we may amend such policy from time to time. We advise you to check our Privacy Policy on a frequent basis for changes. You hereby consent to our use of your personal information in accordance with the terms and for the limited purposes described in our Privacy Policy. By agreeing to these Terms, you acknowledge and agree that certain information about you is subject to our Privacy Policy.


3. Intended Users

You must be at least eighteen (18) years old to use our Services and Apps. Your use of our Services and Apps is a representation to us that you are at least eighteen (18) years of age. You agree to cooperate with us and any reasonable measures we may use to verify your identity and authority in connection with your use of our Services and Apps.


4. Your Registration Obligations

We may at times require that you register and/or set up an account to use certain portions of our Services or Apps. In order to do so, you may be provided, or required to choose, a password, username, and/or other registration information, including, but not limited to, personal information (collectively, “Registration Information”). You agree and represent that all Registration Information provided by you is accurate and up-to-date. If any of your Registration Information changes, you must update it by using the appropriate update mechanism on our Site or Apps, if available. If we believe that the Registration Information that you provided is not correct, current, or complete, we reserve the right to refuse you access to our Site, Services or Apps. However, we have no obligation to verify the accuracy, currency, completeness or usefulness of any Registration Information that you have provided to us.


5. Username/Password

(a) If you register or set up an account on the Site or Apps, you will be solely responsible for maintaining the confidentiality of any username, password, and similar information. You may not authorize others to use your username, password, or similar information. You are solely responsible for all usage or activity on your account including, but not limited to, use of the account by any person who uses your Registration Information, with or without authorization, or who has access to any computer on which your account resides or is accessible.


(b) If you have reason to believe that your account is no longer secure (for example, following a loss, theft or unauthorized disclosure or use of your Registration Information), you must promptly change the affected Registration Information by using the appropriate update mechanism on the Site, if available. We will not be responsible for the unauthorized use of your profile by any other person and disclaim any and all liability that may be associated with such use.


(c) We have the right to cancel or suspend your Registration Information and to suspend, cancel or terminate your account, your use or your access to the Site, Services or Apps, as well as remove and delete any information or User Content (as defined hereafter) related to the Site or any one of the Services (and terminate your use thereof), for any reason whatsoever and at any time in its sole discretion, without notice and without liability to you or any other person.


6. License Grant and Restrictions on Use

(a) So long as you comply with these Terms, Orchid hereby grants to you a limited, non-exclusive, non-transferable, revocable, non-sublicensable right to download and use the Apps on a compatible mobile or desktop device solely for the purposes of accessing and using the Services. You may not use our Services or Apps for any other purpose without our express prior written consent.


(b) The Apps is licensed, not sold, to you. Except as expressly provided for in these Terms, Orchid reserves all rights, title and interest in and to the Apps and Services, including all intellectual property and other proprietary rights.


(c) You may not authorize any other party to:

(i) co-brand our Services or Apps;

(ii) frame our Site; or

(iii) hyperlink to our Site, without the express prior written permission of an authorized representative of Orchid.

For purposes of these Terms, “co-branding” means to display any name, logo, trade-mark, or other means of attribution or identification of any party in such a manner as is reasonably likely to give a user the impression that such other party has the right to display, publish, or distribute our Services and Apps or which may confuse a user as to the nature of the relationship between us and any party. You agree to cease and desist causing any unauthorized co-branding and framing or hyperlinking upon notice from us and at all times you will cooperate with us following our discovery of any such illegal activity. (d) Orchid may, at any time and without notice to you, suspend, disable, limit or terminate access or use of all or part of the Apps or the Services for any reason and without any liability to you whatsoever. While Orchid takes great care to ensure the Apps and Services are accurate, errors and/or inaccuracies may occur. Orchid may change or update information on the Site at any time without notice, and availability of the Services or the Apps. We make no representations that the Apps or Services are compatible with, or will function or operate with your device or equipment. 


7. Proprietary Content

(a) The entire contents of our Apps and Site, including without limitation, all names, designs, graphics, images, illustrations, photographs, artwork, video, audio, software, code, data, text, displays, the Apps and Site’s “look and feel”, logos, slogans, trade-marks, trade names, service marks, domain names, and the design, selection, arrangement and presentation of the Site as a collective work and/or compilation is protected under Canadian copyright, trade-mark, competition and other laws of Canada and other nations, and is owned by us or has been licensed to us. Except as expressly provided in these Terms, nothing contained in this Site and provided by our Services or the Apps should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trade-mark, service mark, or any other intellectual property.


(b) We may, from time to time, provide you with information, documents or resources, verbally, electronically or written (collectively, “Documentation”) owned by us or licensed to us which are protected under copyright, trade-mark, patent and other intellectual property rights. All content in the Documentation, including the collection, arrangement, and assembly of such content, is our exclusive property or licensed to us. You may not copy, sell, license, transfer, publish, reproduce, modify, display, reverse engineer, decompile, disassemble, adapt, translate, transmit, arrange, bundle, sublicense, export, merge, loan, rent, lease, assign, share, outsource, host, distribute in anyway, prepare derivative works based on, re-post, make available to any person or otherwise use, either directly or indirectly, any of the Documentation or content in the Documentation, in whole or in part, in any form or by any means whatsoever, be they physical, electronic or otherwise, for any public or commercial purpose, without our prior written consent. You must not permit, allow or do anything that would infringe or otherwise prejudice our proprietary rights or allow any third party to access the Documentation. The restrictions set out in these Terms do not apply to the limited extent the restrictions are prohibited by applicable law.


8. Third Party Content

(a) Our Services and Apps may also contain third party information or materials (“Third Party Content”) that is owned or provided by persons other than Orchid (“Third Party Providers”), such as our partner companies. We make no representations and warranties with respect to any such Third Party Content and do not undertake to conduct any independent investigation of Third Party Content. Inclusion of Third Party Content from Third Party Providers with our Services or Apps does not mean, unless expressly stated otherwise, that we endorse or agree with such Third Party Content.


(b) You understand that you have no proprietary rights in the Third Party Content and that the Third Party Providers retain all proprietary right, title or interest, including copyright, in their respective Third Party Content.


(c) You must use your best efforts to stop any such copying or distribution immediately after you become aware of such use. You may not copy, sell, license, transfer, publish, reproduce, modify, display, reverse engineer, decompile, disassemble, adapt, translate, transmit, arrange, bundle, sublicense, export, merge, loan, rent, lease, assign, share, outsource, host, distribute in any way, prepare derivative works based on, re-post, make available to any person or otherwise use, either directly or indirectly, any of the Third Party Content, in whole or in part, in any form or by any means whatsoever, be they physical, electronic or otherwise, for any public or commercial purpose, without the prior written consent of the Third Party Providers. You must use your best efforts to stop any such copying or distribution immediately after you become aware of such use.


9. Hyperlinks Our Services and Apps contain hyperlinks to other sites that are not maintained by, or related to, Orchid. Hyperlinks to such sites are provided solely as a convenience to you and do not imply any endorsement by Orchid of, any affiliation with or endorsement by the owner of the linked site. We have no control over such third party sites. We are not responsible for the availability of such external sites and no endorsement of any third party products or services is expressed or implied by any information, material or content referred to or included on or linked from or to our Services or Apps. Use of such third party sites, including any information, material and services in these sites, is solely at your own risk. You also understand and agree that our Privacy Policy is applicable only while you are using our Services and Apps. Once you are linked to another site, you should read the privacy statement of that site before disclosing any personal information.


10. Our Services Our Services enables users of our Site and Apps (the “User” or “Users”) who require house cleaning services (the “Cleaning Services”) to connect with cleaners by using the Services. A User may use our Apps to make a request for the Cleaning Services. Users are solely responsible for confirming the accuracy of all information provided when submitting a request for the Cleaning Services, including, the residence to be cleaned (the “Location”) and the Cleaning Services to be provided. By requesting the Cleaning Services, a User acknowledges and agrees that it has made an offer for Cleaning Services (an “Order”) for which we may accept or reject in our sole discretion. Once you have confirmed your Order, you may cancel your Order within 24 hours from the scheduled time of the Order without incurring a fee. Once your Order has been accepted, we will provide you confirmation of your booking using the contact information provided. By placing an Order, you represent and warrant that you have the right to grant the cleaning professionals access to the Location to perform the Cleaning Services. You agree that you shall not directly engage a cleaning professionals outside of the Site or Services.


ORCHID AND OUR AFFILIATES AND LICENSORS WILL NOT BE LIABLE FOR ANY CLAIM, INJURY, OR DAMAGE ARISING IN CONNECTION WITH YOUR USE OF THE SERVICES, INCLUDING THE CLEANING SERVICES.

Conditions. All Orders made through our Site and Apps are subject to the following conditions:

(i) you may only purchase our Services for lawful purposes;

(ii) you agree to provide us with a valid and accepted method of payment for the Services;

(iii) you represent and warrant that you have the legal right to use all payment information you provide us;

(iv) we reserve the right to cancel your Order for any reason. If we cancel your Order, we’ll refund any payment you have already remitted to us for such Order;

(v) you understand and agree that you are agreeing to and entering into a complete and binding contract with Orchid. You are responsible for providing complete and accurate contact information to us and for notifying us of any changes to such information by using the appropriate update mechanism on our Site or Apps;

(vi) all charges will be processed using the currency displayed to you on this Site or Apps, unless stated otherwise;

(vii) if you are purchasing Services with a company credit card, you must be an authorized representative of the company; and

(viii) you agree to pay for all charges noted in your Order as payable by you. You are responsible for any applicable duties and taxes imposed on any transactions conducted on or in connection with this Site, Apps or Services.


11. User Content

(a) By using our Services, you may have the opportunity to post, upload or otherwise make available content (such as data, text, graphics, images, and any information or materials) to the Services through the Site or the Apps (“User Content”). You agree to only upload User Content to which you own all proprietary right, title and interest, or have a license or written consent from the owner to upload such User Content to our Services.


(b) If you upload User Content that is the personal information of a third party, you agree that you will only do so after you have obtained consent to do so in accordance with applicable privacy laws (“Consent”). You hereby confirm that any and all User Content provided by you to us complies with all applicable laws.


12. Payments

(a) At present, when you pay for our Services, your payment will be processed by https://stripe.com/ referred to as the “Third Party Processors”).


(b) If you have any questions or concerns about your payment information or your agreement with the Third Party Processors, please contact https://stripe.com/


13. Use of our Site, Apps and Services

(a) We expect that you will access and use our Site, Apps and Services in a professional, responsible and business-like manner in accordance with applicable laws when uploading User Content through the Services. By using our Services or Apps, you have the opportunity to engage in dialogue with representatives of Orchid if you send us emails or contact us through our Site or Apps. We welcome your questions, suggestions, ideas and other information (collectively “Suggestions”) that you communicate to us so long as any such Suggestions, User Content, or interaction is not obscene, illegal, threatening, defamatory, libelous, harmful, abusive, harassing, tortuous, homophobic, sexist, vulgar, obscene, hateful or racially, ethically or otherwise objectionable, invasive of privacy, infringing of third party intellectual property or privacy rights, or is otherwise injurious to third parties.


(b) You are not obligated to provide us with Suggestions regarding our Site, Services or Apps. However, if you do provide us with Suggestions, then we retain all rights to any Suggestions that you may provide to us and you agree to grant us a non-exclusive, worldwide, royalty-free, irrevocable license to use your Suggestions in any commercial manner.


(c) You further agree that you must use our Site, Apps and Services for lawful purposes only and represent and warrant that you will not use our Site, Apps and Services to:

(i) e-mail, provide us with or otherwise transmit any Suggestions or User Content that you do not have a right to transmit under any law or under contractual or fiduciary relationships (such as proprietary and confidential information learned or disclosed as part of employment relationships or under nondisclosure agreements);

(ii) e-mail, provide us with or otherwise transmit any Suggestions or User Content that infringes, misappropriates, or otherwise violates any third party’s copyright, patent, trade-mark, or other proprietary right of publicity or privacy, or encourages or enables any other party to do so;

(iii) remove any proprietary notices or labels, or any promotional or advertising material, from our Site, Apps and Services;

(iv) e-mail, transmit or send via the Internet any unsolicited or unauthorized advertising, branding, promotional materials, commercial solicitation, political campaigning, “junk mail,” “spam”, “chain letters”, “pyramid schemes”, or any other form of solicitation;

(v) impersonate any person or entity or misrepresent your affiliation with any other person, company or entity, including without limitation, using a false email address or misleading us as to your identity when you are on our Site or otherwise communicating with us;

(vi) upload, e-mail, send via the Internet or otherwise transmit, any software viruses or any other computer code, files or programs designed to interrupt, destroy, alter, or limit the functionality of any computer software or hardware or telecommunications equipment or that imposes an unreasonable or disproportionately large load on the Site’s infrastructure or limits the functionality of any Orchid or third party computer hardware, software, networks, or hardware or telecommunications equipment;

(vii) interfere or attempt to interfere with or disrupt our Site, Apps or Services including but not limited to our servers or networks connected to our Site or Apps, including attempting to interfere with the access of any other user, host or network, including without limitation, overloading, initiating, propagating, participating, directing or attempting any “denial of service” attacks, “spamming”, “crashing”, “flooding” or “mail?bombing” our Site or Apps or disobeying any requirements, procedures, policies or regulations of networks connected to our Site, Apps and Services;

(viii) direct bots, spiders, crawlers, avatars, intelligent agents or any other automated process at our computer systems or otherwise, or create unreasonable load upon any of our computer hardware, network, storage, input/output or electronic control devices;

(ix) intentionally or unintentionally violate any applicable local, provincial, national or international law, rule or regulation applicable in connection with our Site, Apps and Services or any User Content;

(x) modify, adapt, assign, copy, sublicense, translate, rent, sell, reverse engineer, decompile or disassemble any of our Services or Apps (except as may be expressly permitted in these Terms), including but not limited to any portion of our Site or Apps;

(xi) collect, use, disclose, store or distribute any User Content or other personal information of a third party without their express consent;

(xii) transmit any information or User Content known by you to be false, inaccurate or misleading; or

(xiii) transmit any information or User Content that is intimate, private or that you would not want the public to view or have access to.


14. Disclaimer of Warranties/Limitation of Liability

(a) You understand that we will use commercially reasonable efforts to provide our Site, Apps or Services but we cannot and do not guarantee or promise any specific and intended results, including but not limited to financial or commercial, from the use of our Documentation, Site, Apps or Services. You also understand that any information in our Documentation is provided for your own convenience and is for informational purposes only. You acknowledge that any reliance on our Documentation, Services and Apps will be at your own risk and that you must evaluate and bear all risks associated with the use of our Documentation, Services and Apps. YOU ARE SOLELY RESPONSIBLE FOR ANY USE OF AND RESULTS FROM USING OUR DOCUMENTATION, SITE, APPS OR SERVICES. YOUR USE OF OUR DOCUMENTATION, SITE, APPS AND SERVICES IS ENTIRELY AT YOUR OWN RISK.


(b) We do not represent or warrant that files or information available for access or downloading from the Internet, hyperlinked sites, our Site or Apps or any files and emails from us will be free of viruses, worms, malware, trojan horses or other code that may manifest contaminating or destructive properties. YOUR USE OF THE INTERNET IS AT YOUR OWN RISK AND YOU ARE SOLELY RESPONSIBLE FOR ANY DAMAGES TO YOUR COMPUTER SYSTEMS OR LOSS OF DATA THAT RESULTS FROM ANY INTERNET ACCESS OR ACCESS TO OUR DOCUMENTATION, SITE, SERVICES, OR APPS.


(c) YOUR USE OF OUR SITE, SERVICES, APPS AND DOCUMENTATION IS AT Y O U R O W N R I S K . O U R S I T E , S E RV I C E S , A P P S A N D DOCUMENTATION ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT REPRESENTATIONS, WARRANTIES, GUARANTEES OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED. WE EXPRESSLY DISCLAIM ALL REPRESENTATIONS, WARRANTIES, GUARANTEES AND CONDITIONS, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, QUIET ENJOYMENT OR NON-INFRINGEMENT OR THOSE ARISING OUT OF A COURSE OF DEALING, PERFORMANCE OR USAGE OF TRADE. WE MAKE NO REPRESENTATIONS, WARRANTIES OR CONDITIONS REGARDING THE AVAILABILITY, APPROPRIATENESS, COMPLETENESS, ACCURACY, OR CURRENCY OF OUR SITE, SERVICES, APPS OR DOCUMENTATION. FOR GREATER CLARITY, WE DO NOT REPRESENT OR WARRANT THAT: (I) OUR SITE, APPS OR SERVICES DO NOT AND WILL NOT INFRINGE, OR BE SUBJECT TO ANY INTELLECTUAL PROPERTY CLAIMS, OR A CLAIM OF INFRINGING THE TRADEMARK OR OTHER RIGHTS OF ANOTHER PARTY; (II) OUR SITE, APPS OR DOCUMENTATION WILL BE UNINTERRUPTED, FUNCTIONAL, SECURE, RELIABLE, ACCURATE, COMPLETE, CURRENT, USEFUL, SUITABLE, SECURE OR ERROR-FREE; (III) OUR SITE, APPS OR SERVICES WILL BE SUITABLE, ACCURATE, CORRECT, RELIABLE, COMPLETE, TIMELY, ERROR-FREE OR WILL MEET YOUR REQUIREMENTS AND EXPECTATIONS IN ANY WAY; (IV) ANY DEFECTS IN OUR SITE, SERVICES, APPS OR DOCUMENTATION WILL BE CORRECTED; AND (V) WE HAVE VERIFIED OR ENDORSED ANY THIRD PARTY CONTENT. OUR SITE, SERVICES, APPS AND DOCUMENTATION MAY INCLUDE TECHNICAL INACCURACIES OR TYPOGRAPHICAL ERRORS, AND WE MAY MAKE CHANGES OR IMPROVEMENTS TO THE SITE, SERVICES, APPS AND DOCUMENTATION AT ANY TIME.


(d) IN NO EVENT SHALL ORCHID, ITS DIRECTORS, OFFICERS, SHAREHOLDERS, EMPLOYEES, THIRD PARTY PROVIDERS, AGENTS OR ADVISORS (“ASSOCIATED PERSONS”) BE LIABLE TO YOU OR ANY OTHER PERSON OR ENTITY FOR ANY INDIRECT, EXEMPLARY, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING LOSS OF INCOME, LOSS OF PROFITS, fLOSS OF OPPORTUNITIES, BUSINESS INTERRUPTION, FAILURE TO REALIZE UNEXPECTED SAVINGS, DAMAGE TO PROPERTY, CLAIMS OF THIRD PARTIES, LOSS OF GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES OR OTHER ECONOMIC OR PERSONAL LOSS ARISING FROM OR IN CONNECTION WITH: (I) YOUR USE OF OR RELIANCE ON ANY INFORMATION PROVIDED BY US ON OUR SITE, SERVICES, APPS OR STATED IN OUR DOCUMENTATION; (II) YOUR USE OF OR INABILITY TO USE OUR SITE, APPS OR SERVICES; (III) YOUR VIOLATIONS OF TRADEMARK INFRINGEMENT OR OTHER INTELLECTUAL PROPERTY RIGHTS; (IV) ANY FAILURE OF PERFORMANCE OF OUR SITE, SERVICES AND APPS, WHETHER RELATED TO ERROR, OMISSION, INTERRUPTION, DEFECT, DELAY IN OPERATION OR TRANSMISSION, COMPUTER VIRUSES OR LINE FAILURE; (V) THE UNAUTHORIZED USE OF YOUR ACCOUNT AND PASSWORD BY ANY PERSON; (VI) ANY THIRD PARTY CONTENT OR HYPERLINKED SITES; (VII) YOUR USER CONTENT OR INFORMATION THAT YOU TRANSMITTED OR SHARED THROUGH OR IN CONNECTION WITH OUR SERVICES; OR (VIII) ANY OTHER MATTERS RELATING TO OUR SITE, SERVICES, APPS AND DOCUMENTATION, WHETHER BASED IN CONTRACT, NEGLIGENCE, STRICT LIABILITY, FUNDAMENTAL BREACH, FAILURE OF ESSENTIAL PURPOSE OR OTHERWISE, WHETHER OR NOT WE HAD ANY KNOWLEDGE, ACTUAL OR CONSTRUCTIVE, THAT YOU MIGHT INCUR SUCH DAMAGES. THE LIMITATIONS ON ORCHID’S LIABILITY OR THE LIABILITY OF ASSOCIATED PERSONS TO YOU IN THIS SECTION SHALL APPLY WHETHER OR NOT ORCHID OR SUCH ASSOCIATED PERSONS HAVE BEEN ADVISED OR SHOULD HAVE BEEN AWARE OF THE POSSIBILITY OF ANY SUCH LOSSES ARISING.


(e) IN NO EVENT SHALL THE AGGREGATE LIABILITY OF ASSOCIATED PARTIES EXCEED THE GREATER OF FIVE THOUSAND DOLLARS (CAD. $5,000.00) OR THE AMOUNT YOU PAID ASSOCIATED PARTIES, IF ANY, IN THE PAST THREE MONTHS FOR THE SERVICES GIVING RISE TO THE CLAIM.


(f) WE DISCLAIM ANY AND ALL SUCH ABOVE REPRESENTATIONS, WARRANTIES AND CONDITIONS TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW. CERTAIN JURISDICTIONS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR CONDITIONS OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS OR LIMITATIONS MAY NOT APPLY TO YOU AND YOU MAY HAVE ADDITIONAL RIGHTS.


15. Indemnity

You agree at all times to defend, indemnify and hold harmless Orchid, its employees, contractors, agents, officers, directors, successors and assigns (the “Indemnified Parties”) from and against any claims, losses, judgements, actions, proceedings, damages, costs and expenses (including without limitation, reasonable legal and other fees and disbursements) incurred by any of the foregoing parties due to or resulting from your use or misuse of our Site, Services, Apps or Documentation, or from your violation of these Terms, including your failure to appropriately obtain Consent from a third party. You will also indemnify and hold the Indemnified Parties harmless from and against any claims brought by third parties arising out of your use of our Site, Services, Apps and Documentation, including but not limited to trademark infringement or other intellectual property claims from third parties.


16. System Security

You are prohibited from using any services or facilities provided in connection with our Site, Services or Apps to compromise security or tamper with our system resources and/or accounts. The use or distribution of tools designed for compromising security (e.g., password guessing programs, cracking tools or network probing tools) is strictly prohibited. We reserve the right to investigate suspected violations of these Terms and to fully cooperate with any law enforcement authorities or court order requesting or directing us to disclose the identity of anyone believed to be violating these Terms.


17. Dispute Resolution

Any dispute, controversy or claim arising out of or relating to these Terms, including any disputes relating to the Site, Services, Apps or Documentation, will be finally resolved by arbitration under the Arbitration Rules of the ADR Institute of Canada, Inc. The arbitration will be conducted by one arbitrator and the seat of Arbitration will be Toronto, Ontario. The language of the arbitration will be English. The decision of the arbitrator shall be binding upon the parties hereto.


18. Governing Law; Jurisdiction

These Terms and any action related thereto or related to our Site, Services, Apps or Documentation shall be governed, controlled, interpreted and defined by and under the laws of the Province of Ontario and the federal laws of Canada applicable therein without giving effect to any principles of conflicts of laws. The United Nations Convention on the International Sale of Goods is explicitly excluded from this agreement. Subject to this Section 18, you agree that any action at law or in equity arising out of or relating to these Terms or your use of our Site, Services, Apps or Documentation will be filed only in a court located in Toronto, Ontario, Canada, and you hereby irrevocably and unconditionally consent and submit to the non-exclusive jurisdiction of such courts for the purpose of any such action. Your use of our Site, Services, Apps and Documentation is void where prohibited by laws in jurisdictions to which you are otherwise subject, and you agree not to visit or use our Site, Services, Apps or Documentation in any such circumstances.


19. Termination

You acknowledge and agree that these Terms shall remain in effect for so long as you use our Site, Services, Apps or Documentation. You agree that this agreement can only be terminated by you once you have stopped using our Site, Services, Apps or Documentation. We reserve the right to suspend or terminate your use of our Site, Services, Apps or Documentation and remove and discard any information or User Content related to you and your use of our Site, Services, Apps or Documentation at any time, for any reason, with or without cause, if we believe that you are violating these Terms in any way. If you wish to terminate your account, you may choose to cease use of the Site or to send us a notification. If you are dissatisfied with our Site, Services, Apps or Documentation, including these Terms, your sole remedy is to discontinue using our Site, Services, Apps or Documentation by ceasing to use the Site, which includes ceasing to use the Services and the Apps.


20. Entire Agreement

These Terms and any of our other legal notices, policies