FAQ

The Ins And Outs of How We Do Business

Billing & Pricing

Payments Accepted

We accept all major credit card. Visa, Master Card, American Express. 

We use one of the most secure payment methods powered by Stripe, Pay securely using our 256 bit encrypted checkout system. https://stripe.com

We unfortunately do not accept cash as payment. 

Cancellation Policy

You can contact us at anytime and reschedule your booking or cancel the entire booking.  


Please give us 24 hours notice if you need to cancel, otherwise there is a $50% cancellation fee.

 

If we dispatch a cleaner and they're unable to access your home, we'll do our best to get a hold of you. However, there is 100% penalty of your quoted rate that will be charged if we cannot get a hold of you and gain access to your home. 

Satisfaction Guarantee

24 hours clean Guarantee - if for any reason you were not satisfied with our cleaning standard, please contact us within 24 hours and we will return in order to clean the areas we have missed at no cost. Your satisfaction and comfort is our priority at Orchid housekeeping.