The Ins And Outs of How We Do Business
Billing & Pricing
We accept all major credit card. Visa, Master Card, American Express.
We use one of the most secure payment methods powered by Stripe, Pay securely using our 256 bit encrypted checkout system. https://stripe.com
We unfortunately do not accept cash as payment.
You can contact us at anytime and reschedule your booking or cancel the entire booking.
Please give us 24 hours notice if you need to cancel, otherwise there is a $50% cancellation fee.
If we dispatch a cleaner and they're unable to access your home, we'll do our best to get a hold of you. However, there is 100% penalty of your quoted rate that will be charged if we cannot get a hold of you and gain access to your home.
24 hours clean Guarantee - if for any reason you were not satisfied with our cleaning standard, please contact us within 24 hours and we will return in order to clean the areas we have missed at no cost. Your satisfaction and comfort is our priority at Orchid housekeeping.