The Ins And Outs of How We Do Business
Frequently asked questions
Does orchid Housekeeping have insurance?
Furthermore, we are insured and bonded. Our insurance policy provides a Comprehensive General Liability limit of $2,000,000.
Are your housekeepers trained?
All our housekeepers go through a hotel standard training to provide our clients with the highest industry standard service.
How many cleaners do you send?
We usually send a single cleaner, since a single well trained housekeeper is all that’s needed for up to 4 bedrooms home.
Is there any area that you can not clean?
1. Any human or pet waste (bodily fluids)
2. No exterior windows or balconies
3. Do not clean inside the garage
4. We do not clean anything higher than what can be reached using a step-stool
5. Anywhere that requires heavy lifting
6. Anywhere that has been infested by some type of vermin
Do you provide all the cleaning products?
Are there any commitments or contracts?
No, you can cancel service anytime without any penalties.
What if I have pets?
Billing & Pricing
We accept all major credit card. Visa, Master Card, American Express.
We use one of the most secure payment methods powered by Stripe, Pay securely using our 256 bit encrypted checkout system. https://stripe.com
We unfortunately do not accept cash as payment.
You can contact us at anytime and reschedule your booking or cancel the entire booking.
Please give us 24 hours notice if you need to cancel, otherwise there is a $50% cancellation fee.
If we dispatch a cleaner and they're unable to access your home, we'll do our best to get a hold of you. However, there is 100% penalty of you quoted rate that will be charged if we cannot get a hold of you and gain access to your home.
24 hours clean Guarantee - if for any reason you were not satisfied with our cleaning standard, please contact us within 24 hours and we will return in order to clean the areas we have missed at no cost. Your satisfaction and comfort is our priority at Orchid housekeeping.